Communication FAQs

How can I connect to the eBox-WiFi?
Android & iOS Users Step 1: Plugin the communication cable to RS485 port on eBox-WiFi device (the green power light will be on) Step 2: Find y...
Mon, 11 Nov, 2019 at 8:34 PM
How can I connect to eBox-BLE?
Android & iOS Users Do NOT connect to the eBox-BLE device from your phone settings. Please follow the steps below to connect to the eBox-BLE. *U...
Mon, 11 Nov, 2019 at 7:04 PM
Does the App support OTG cable in iOS?
Since Apple company is requiring the MFI certification for any compatible cables so our OTG cable will not be supported in iOS.
Mon, 11 Nov, 2019 at 7:11 PM
What to do if the PC software shows "Time out error"?
1. Please check the hardware connection. 2. If you are using the factory cable CC-RS485-USB-150U, please check if you have checked the checkbox for the RS4...
Tue, 12 Nov, 2019 at 10:16 PM
How to connect to my Android phone via OTG cable?
The OTG cable only supports Android OS.  * L...
Wed, 4 Dec, 2019 at 4:43 PM