Software and Application FAQs

How to avoid the parameters go back to default after modifaction on App?
Always read the parameters before any modification on each page.
Mon, 11 Nov, 2019 at 8:31 PM
How many controllers can be monitored on the phone Apps?
Due to the communication characteristic, each device can only be monitored by one application.
Mon, 7 Oct, 2019 at 4:56 PM
Where can I find the software for my devices?
1. Go to our official website www.epever.com 2. Find "SUPPORT" section, then go to "SOFTWARE" 3. Find the related software for your ...
Mon, 11 Nov, 2019 at 8:29 PM
Where can I find the iOS application?
1. Go to Apple store on your iOS devices (iPadOS might be running as the compatible mode) 2. Search "EPEVER" or "EP-01" to download the...
Mon, 11 Nov, 2019 at 8:30 PM
How to set the Lithium battery via the eBox-WiFi or eBox-BLE?
1. Connect to your eBox device (please check the below article if you have trouble to connect to your eBox device) How can I connect to the eBox-WiFi? How...
Tue, 12 Nov, 2019 at 9:38 PM
How to do when the App shows "Please put in right value"?
Please check if you have entered a value that is over the normal range.
Tue, 12 Nov, 2019 at 9:37 PM
Does the PC software support MacOS or Linux OS?
No, the PC software only supports Windows OS right now.
Tue, 12 Nov, 2019 at 9:54 PM
How to set the Lithium battery parameters via PC software?
1. Connect your controller to the PC 2. Open the "Solar Station Monitor" software 3. Find "Parameters" 4. Go to "Control Paramet...
Tue, 12 Nov, 2019 at 10:11 PM
How to check and download the historical data for iTracer and eTracer?
1. Connect the solar charge controller to the PC 2. Open "Solar Station Monitor" software 3. Find "Maintenance" 4. Select "LogDa...
Tue, 12 Nov, 2019 at 10:44 PM
Does the PC software supports the Windows 10 OS?
Yes, the PC software supports the Windows 10 OS, usually, the issue is about the connectivity instead of the software compatibility.
Tue, 12 Nov, 2019 at 10:49 PM